Shipping Information

For our full Shipping Information, refer here.

Shipping Costs

The shipping cost of your order depends on your location and the value/size of your order. Shipping costs are added to your order total before payment is processed, and include a small packaging fee to cover costs.

As a guide, within Australia a standard letter has a minimum postage of A$4.90. Orders over A$30.00 are sent by Parcel Post (A$12.65) due to the weight/thickness of the parcel, and to allow tracking. Orders over A$80.00 are sent by Express Post. This protects both you and us, as the order can be tracked.

Express Post within Australia: A$10.70 for an A5 letter, A$16.15 up to 500 grams, A$20.75 up to 1kg, A$25.30 up to 3kg, and A$33.30 up to 5kg.

Actual Configured Shipping Rates (from Shopify settings)

This section is generated from our live Shopify shipping configuration, so it always reflects what a customer is actually charged at checkout - useful to compare against the descriptions above.

Domestic (all Australian states and territories):
- Orders under A$30.00: A$5.50 (Envelope)
- Orders A$30.00 - A$79.99: A$12.65 (Standard)
- Orders A$80.00 and over: A$16.15 (Express)
- Express shipping is also available as an option on any order, for a flat A$16.15, regardless of order value.

International Shipping

We offer regular and Express Post within Australia and New Zealand, and ship internationally to select countries.

International orders are sent by the most economical airmail post. If the actual cost of postage is less than what was calculated, we will refund the difference. If you would like to insure your parcel (at your own expense), please let us know at the time of ordering.

Dispatch Times

If your order's items are in stock, they will generally be shipped within 2-3 business days. If we are waiting on a delivery from our suppliers, there may be a delay - we know when the item will arrive, and if the item is not in stock we will contact you.

Missing or Delayed Parcels

All efforts are made to ensure that our parcels are packaged securely, addressed correctly, and carry the appropriate postage. Once your parcel leaves The Crewel Gobelin, we are in the hands of the postal service - we take no responsibility for items once they have left our store, and do not accept liability if products go missing or are damaged in transit. We recommend Express Post delivery if you would like to be able to track your parcel.

If your order has not arrived within the time originally stated at checkout, or what you consider reasonable, please contact us and we will do our best to check and confirm the postage details. If an item is missing from your shipment, please get in touch the same way.

Questions About Shipping

If you would like to know the exact cost of shipping before placing your order, feel free to email us or call +61 2 9498 6831.