Returns Policy

For our full Returns Policy, refer here.

When purchasing from The Crewel Gobelin please review your order carefully as we do not refund or exchange if you have a change of mind about your purchase. To protect the interests of our designers, exchange or refund is not available on books, charts and kits. This also applies to custom finished items, special orders and fabric cut to your specifications, these items cannot be returned unless there is a fault in the product.

Special orders once placed cannot be changed. You will be asked to provide a deposit if you wish us to order any items especially for you. If you change your mind and decide not to go ahead with the order the deposit is non-refundable.

If a product is faulty, please return it to us along with your docket within 14 days of purchase for a full refund or replacement. There are no returns or exchange on discounted and sale goods. If items have been marked down due to an imperfection it will be identified as such.