Shipping policy

Shipping Costs

The shipping cost of your order depends on your location and the value/size of your order. Shipping costs are added to your order total before payment is processed, and include a small packaging fee to cover costs.

As a guide, within Australia a standard letter has a minimum postage of A$4.90. Orders over A$30.00 are sent by Parcel Post (A$12.65) due to the weight/thickness of the parcel, and to allow tracking. Orders over A$80.00 are sent by Express Post. This protects both you and us, as the order can be tracked.

Express Post within Australia: A$10.70 for an A5 letter, A$16.15 up to 500 grams, A$20.75 up to 1kg, A$25.30 up to 3kg, and A$33.30 up to 5kg.

International Shipping

We offer regular and Express Post within Australia and New Zealand, and ship internationally to select countries. International orders are sent by the most economical airmail post. If the actual cost of postage is less than what was calculated, we will refund the difference.

Dispatch Times

If your order's items are in stock, they will generally be shipped within 2-3 business days. If we are waiting on a delivery from our suppliers, there may be a delay - if the item is not in stock we will contact you.

Missing or Delayed Parcels

Once your parcel leaves The Crewel Gobelin, we are in the hands of the postal service. We recommend Express Post delivery if you would like to be able to track your parcel. If your order has not arrived within a reasonable time, or an item is missing from your shipment, please contact us at enquiries@thecrewelgobelin.com.au or +61 2 9498 6831.