Terms and Conditions

For our full Terms of Service, refer here.

At The Crewel Gobelin we are proud of the service and products that we are able to provide to our customers. We take time to prepare your order and check the details, so that the products dispatched meet your expectations.

Orders

All prices quoted on The Crewel Gobelin Website are in Australian Dollars and include GST.

Delivery

The Crewel Gobelin aims to dispatch orders as soon as possible after payment has been processed. We offer Regular Post and Express Post within Australia and New Zealand. We also ship internationally to select countries.

Shipping/postal costs are added when we process payment. You can find further information on our Shipping Information page.

Payment Methods

We accept the following methods of payment:

• PayPal
• Visa, Mastercard and American Express

Payment needs to be received prior to the completion and dispatch of an order.

Gift Vouchers

Gift vouchers can be used for purchases both in store, online and as class payments. They cannot be redeemed for cash.

Returns Policy

See our Returns Policy page.

Fabric

The minimum fabric cut is 20cm. We cut in full and half widths; counted and embroidery fabric widths vary and may be quoted in metric or imperial measurements according to their origin. Please take note when ordering fabric; the measurements are listed in the product description.

Colours

Colours may vary from those shown on your computer screen. Every care has been taken to provide accurate photographs but as some computer screens may vary in colour and contrast, variations may occur. If you are unsure of your choice please refer to the product description for DMC colour equivalents or contact our store to discuss.